ACCESS TO STONEWALL RANCH
chevron_rightWho can register on the website?
This website is owned by the members of the Stonewall Ranch Home Owners Association (HOA). A member is the owner or joint owners of the home.Many of our website pages are available to the general public, while others are accessible to members only.Non-member residents, most often those who are renting homes in the neighborhood, are also welcome to create a profile and gain access to the full website. In order to do so, the resident needs to have a letter on file with the HOA management company, Real Manage, identifying the current resident.
chevron_rightHow do I contact Real Manage association management service provider?
The Stonewall Ranch Home Owners Association (HOA) has contracted with Real Manage to handle the administrative tasks of the HOA.
- chevron_rightHow do I purchase gate remotes and how much are they?
chevron_rightHow do I request a new gate code?
To request a new gate code, click here.
CLUBHOUSE AND POOL
chevron_rightHow do I obtain a pool key?
For information about the pool and clubhouse, including obtaining a pool key, click here.
chevron_rightHow do I rent the Stonewall Ranch clubhouse and/or pool?
For information about the pool and/or clubhouse, including leasing, click here.
chevron_rightCan I use the clubhouse for regular gatherings, such as exercise classes, book clubs, and so on?
Any resident of Stonewall Ranch can lease the clubhouse.
Regular meetings in the clubhouse for such purposes as exercise classes, book clubs, scout meetings, vacation Bible school, and similar activities do not qualify for free usage. Only HOA sanctioned, that is organized, social activities qualify for free usage of the clubhouse.If you have suggestions for social activities, please email the Social Committee at email@example.com.
chevron_rightWhat charities pick up large items, like furniture?
The following charities can be scheduled to pick up large items, like furniture in good condition:Fabulous Finds, Kendall County Women’s Shelter Thrift Store: 830-331-1021Arms of Hope, a non-profit Christian care organization that assists children and single-mother families: call 877-259-3744 or schedule online: Arms of Hope Donation PickupVet Strong, providing furniture for previously homeless veterans; cash donation required for pickup to defray costs: 210-239-8399The Salvation Army, schedule a pickup online: Salvation Army Schedule PickupGoodwill, schedule a pickup online: Goodwill Donation PickupDonating good condition items is always better than trashing them!
IMPROVEMENTS AND MAINTENANCE
chevron_rightIs an area or property in the City or County? What difference does it make?
Many concerns and problems, such as illegal dumping or chained dogs, are outside the authority of the HOA and residents should report these incidents to either the City of San Antonio or to Bexar County, depending upon where the incident occurred.
For information about whether a property or area is in the City or County, click here.
chevron_rightWhat's the procedure for requesting changes to the outside of my home or property?
Homeowners will need to have approval for any major changes to the outside of the home or landscaping.1. Complete the application, ACC Improvement Request2. Submit the form to Real Manage at STORANCH@ciramail.com3. Real Manage will review the application for completeness, then forward it to The Stonewall Ranch Architechrual Control Committee (ACC), which has 60 days to consider it. Keep in mind that all members of the ACC are volunteers from the neighborhood with busy schedules. When planning a project, allow sufficient time for full approval.4. The ACC will review each application to verify that it meets the standards set in the covenants and guidelines of the Stonewall Ranch Association.Carefully read the covenants and guidelines before starting any major project. Some, including decks and additions, will require local governing body permits and approval, as well. Permits needed will depend upon whether your property is within the City of San Antonio or in Bexar County.
chevron_rightHow do I report a problem such as the gate not working, damaged signs, etc.?
We are all the eyes and ears of our neighborhood. If you see a problem, do not assume that someone else has reported it.Please report any of these or similar problems:--gates not working--damage or problems with the clubhouse or pool--damage to signage--graffiti--debris in waterways--any other damage or common property issues
Contact Real Manage at 1-866-4-RealService (866-473-2573) or at STORANCH@ciramail.com to notify our property manager. You may also use the Contact Us tab to notify the HOA Board of Directors.
Problems such as illegal dumping, chained dogs, and so on, need to be reported to either the City or the County. See the City or County? circle link on the Home page for more information.
chevron_rightHow do I report streetlight outages?
Streetlights are important for the safety and security of the neighborhood. Residents who see a streetlight out should report the outage to RealManage ASAP at STORANCH@ciramail.com. Per CPS, the light should be repaired in 0-5 business days. If it has not been repaired, follow up with RealManage.NOTE: Do NOT use the CPS Streetlight Outage Reporting website. That system will take the report, but the repair will not be made because the HOA needs to order the work.
chevron_rightWho is responsible for sidewalk maintenance and repair?
Homeowners are responsible for maintaining sidewalks along their property.According to the HOA covenant, specifically Section 5.15, Homeowners are responsible for maintenance and repair of sidewalks adjacent to the Owner’s lot:“. . .Each Owner shall be responsible for the maintenance and repair of the sidewalk adjacent to such Owner’s Lot after construction, and shall maintain such portion of the sidewalk in a good condition of repair.” (end of paragraph)This is similar to regulations established by the City of San Antonio regarding sidewalks:If a Homeowner repairs a sidewalk to its original state, Board or ACC approval is not necessary. However, if there is a need for changes, then the work would need prior ACC approval.
The HOA is responsible for maintaining sidewalks that abut HOA property only, such as those along the clubhouse and pool, along bridges, and so on.
SAFETY AND SECURITY
chevron_rightHow do I get a permit for temporary overnight street parking?
For information on parking rules and obtaining a temporary overnight parking permit, click here.
chevron_rightHow do I contact or file a report with the police?
If there is an emergency, call 911.
If there is a non-emergency, first determine if the incident is within the City of San Antonio or Bexar County using the map below. Those outside the city limits should call the Bexar County Sheriff, and those within the city limits should call the San Antonio Police Department (SAPD).Bexar County Sheriff Non-Emergency Number: (210) 335-6000SAPD Non-Emergency Number: (210) 207-7273
chevron_rightMy neighbors dog(s) bark all night. I've talked to my neighbor but nothing changed. Whom do I call now?
The HOA does not enforce city or county noise ordinances or animal control problems. If the nuisance barking dog is within the city limits, call 311 to report the problem. If the dog is outside of the city limits, then contact the Bexar County Sheriff’s office to report the problem. See City or County? link on the Home page for more information.More information regarding the City of San Antonio noise ordinance can be found here:
chevron_rightHow do I contact CPS, the local power utility?
CPS provides both gas and electric service to Stonewall Ranch.They can be reached at: CPS Website
chevron_rightWhat do I need to know about water usage in San Antonio and how do I contact SAWS?
Those new to the San Antonio area will want to familiarize themselves with water usage policies and restrictions. We live in a drought-prone region that requires frequent outdoor usage restrictions, and it is important to know if we are under Year-Round, Stage 1, 2, 3, or 4 restrictions.
All Stonewall Ranch residents, even those in Bexar County, have water and sewer service from SAWS (San Antonio Water System).Year-round watering restrictions allow landscape watering with an irrigation system or sprinkler any day of the week before 11 a.m. or after 7 p.m. At no time is irrigation system watering allowed between 11 a.m. and 7 p.m.Learn about the current watering status and other water information on the SAWS website.
San Antonio Water System (SAWS)
chevron_rightHow do I contact Waste Management?
Stonewall Ranch is currently contracted with Waste Management for garbage services.
For new service, call Waste Management at: 866-230-1547.
WM does NOT have an option for HOA Communities to sign up online, and you may or may not be able to schedule for service changes or special services online. If you are not able to make the desired change online, call the number above.
chevron_rightWhat is included in Bulk Trash Pickup?
Below is the Waste Management flier for the October 2021 Bulk Trash Pickup. If you want to plan ahead for a future Bulk Trash Pickup, this is a good reference for what is and is not included.