FAQ
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ACCESS
  • chevron_rightWho can register on the website?
    This website is owned by the members of the Stonewall Ranch Home Owners Association (HOA). A member is the owner or joint owners of the home.
     
    Many of our website pages are available to the general public, while others are accessible to members only.
     
    Non-member residents, most often those who are renting homes in the neighborhood, are also welcome to create a profile and gain access to the full website. In order to do so, the resident needs to have a letter on file with the HOA management company, Real Manage, identifying the current resident.
     
     
     
  • chevron_rightHow do I contact Real Manage association management service provider?
    The Stonewall Ranch Home Owners Association (HOA) has contracted with Real Manage to handle the administrative tasks of the HOA. 
     
  • chevron_rightHow do I purchase gate remotes and how much are they?
    You can purchase new gate remotes through our HOA management company, Real Manage, either in person or via mail. 
     
    Gate Remote Cost: $28.00. Homeowners may visit the local Real Manage office to purchase remotes, or they may scan and email the Gate Entry Form to
    STORANCH@ciramail.com. When payment is received, the remote will be sent with free shipping. Payment can be made via check mailed to the Real Manage office or made online using the following procedure: 
     
    1. Go to ciranet.com. You should already have an account with RealManage on ciranet, but if you do not, you will need to create an account.
     
    2. On the main page, go to Quick Links and select “Make a One-Time Payment.”
     
    3. At Select Payment Option, click on Other, then enter the payment amount.
     
    4. Click on eCheck (free transaction). NOTE: if you select Pay with Credit Card there is a $14.95 processing fee. If the eCheck option does not appear, you may need to use a different browser.
     
    5. Under Name on eCheck, fill in any missing information.
     
    6. Click on Continue to Payment Site.
     
    7. Fill in Routing and Check numbers, then click Continue to complete the transaction.
     
     
  • chevron_rightHow do I request a new gate code?
    To request a new gate code, complete and submit the Gate Entry Form to Real Manage at STORANCH@ciramail.com. 
  • chevron_rightHow do I gain access to the pool?
    Stonewall Ranch uses a key fob system to secure and regulate access the swimming pool. The gate to the pool area is secured by a card reader lock. When the key fob is passed in front of the sensor, the gate will unlock.  The pool restrooms are also locked and require a key to gain entry.
     
    Please review the rules of the pool before using this neighborhood amenity. These can be found under Forms > General Forms and Documents > Documents > Pool Book Guidelines.  
     
    To gain access to the swimming pool and pool restrooms, residents will need to:
    1. Complete the Pool Waiver Form. 
    2. Scan and email the form to Real Manage at STORANCH@ciramail.com.
    3. Pick up the key fob and restroom key from the Real Manage office or have them mail it to you. Residents who have lost a key fob or restroom key can have it replaced for $13 by contacting Real Manage. You may pay in person, by mail, or online. See online payment instructions below.
     
    Homeowners who are not in good standing may have their pool key fob deactivated. Homeowners or other residents who misuse the recreational facilities may have their key fob deactivated as well. If a current pool form is not signed and on file with the management company, the fob will also be deactivated. 

    If you need to replace a lost key fob or restroom key, you can make an online payment as follows: 
     
    1. Go to ciranet.com. You should already have an account with RealManage on ciranet, but if you do not, you will need to create an account.
     
    2. On the main page, go to Quick Links and select “Make a One-Time Payment.”
     
    3. At Select Payment Option, click on Other, then enter the payment amount.
     
    4. Click on eCheck (free transaction). NOTE: if you select Pay with Credit Card there is a $14.95 processing fee. If the eCheck option does not appear, you may need to use a different browser.
     
    5. Under Name on eCheck, fill in any missing information.
     
    6. Click on Continue to Payment Site.
     
    7. Fill in Routing and Check numbers, then click Continue to complete the transaction.
     
     
  • chevron_rightHow do I rent the Stonewall Ranch clubhouse and/or pool?
    The clubhouse and pool are available for Stonewall Ranch HOA members to lease for personal events, and arrangements are made through Real Manage. 
     
    Guest Limitations:
         Clubhouse Only Lease: 60 guests
         Clubhouse and Pool Lease: 40 guests
         Pool Only Lease: 40 guests
              Children's pool parties (ages 10 and under): 12 guest limit, including swimmers, non-swimmers, siblings, and parents
     
    To lease the Clubhouse:
    1. Complete the reservation form, which can be found under Forms > Clubhouse and/or Reservation Form. This notifies the Board and RealManage of the dates you wish to lease the facilities, and sets your reservation to Pending.
    2. Complete the Clubhouse Lease Form This form details all of the lease requirements, including usage and clean up.
    3. Email the Lease form to RealManage: STORANCH@ciramail.com
    4. After the lease form is submitted and approved, pay the required fees: Usage Fee: $100, Security Deposit Fee: $200, Checklist Fee: $25. The Security Deposit and Checklist Fees are refundable per the terms of the lease. Once the fees are paid, the reservation is Confirmed. You may pay by mailing a check to RealManage or by eCheck online--see instructions below. 
    5. An access code will be emailed to you the Monday prior to your reservation. The access code will be valid from 8am to midnight on the date of your reservation. 
     
     
    To lease the Pool: 
     
    Pool parties are not exclusive. All pool members have the right to use the pool facility when it is open.
     
    1. Complete the reservation form, which can be found under Forms > Clubhouse and/or Reservation Form. This notifies the Board and RealManage of the dates you wish to lease the facilities, and sets your reservation to Pending.
    2. Complete the Pool Lease Form  This form details all of the lease requirements, including usage and clean up.
    3. Email the Lease form to RealManage: STORANCH@ciramail.com
    4. After the lease for is submitted and approved, pay the required fee: Reservation and Security Deposit Fee: $100. The Security Deposit fee is refundable per the terms of the lease. Once the fee is paid, the reservation is Confirmed. You may pay by mailing a check to RealManage or by eCheck online--see instructions below. 
    5. An access code will be emailed to you the Monday prior to your reservation. The access code will be valid from 8am to midnight on the date of your reservation. 
     
     
    How to make an online payment: 
    1. Go to ciranet.com. You should already have an account with RealManage on ciranet, but if you do not, you will need to create an account.
     
    2. On the main page, go to Quick Links and select “Make a One-Time Payment.”
     
    3. At Select Payment Option, click on Other, then enter the payment amount.
     
    4. Click on eCheck (free transaction). NOTE: if you select Pay with Credit Card there is a $14.95 processing fee. If the eCheck option does not appear, you may need to use a different browser.
     
    5. Under Name on eCheck, fill in any missing information.
     
    6. Click on Continue to Payment Site.
     
    7. Fill in Routing and Check numbers, then click Continue to complete the transaction.
     
  • chevron_rightCan I use the clubhouse for regular gatherings, such as exercise classes, book clubs, and so on?
    Any resident of Stonewall Ranch can rent the clubhouse for any purpose. Regular meetings in the clubhouse for such purposes as exercise classes, book clubs, scout meetings, vacation Bible school, and similar activities do not qualify for free usage. Only HOA sanctioned, that is organized, social activities qualify for free usage of the clubhouse.
     
    Anyone wanting to volunteer for the HOA Social Committee, should email the Stonewall Ranch Board at directors@stonewallranch.org. 
     
    RealManage manages key code access the clubhouse for rentals.
     
COMMUNITY INFORMATION
  • chevron_rightWhat charities pick up large items, like furniture?
    The following charities can be scheduled to pick up large items, like furniture in good condition:
     
    Fabulous Finds, Kendall County Women’s Shelter Thrift Store: 830-331-1021
    Arms of Hope, a non-profit Christian care organization that assists children and single-mother families: call 877-259-3744 or schedule online: Arms of Hope Donation Pickup
    Vet Strong, providing furniture for previously homeless veterans; cash donation required for pickup to defray costs: 210-239-8399
    The Salvation Army, schedule a pickup online: Salvation Army Schedule Pickup
    Goodwill, schedule a pickup online: Goodwill Donation Pickup
     
    Donating good condition items is always better than trashing them! 

     
IMPROVEMENTS AND MAINTENANCE
  • chevron_rightIs my property in the City or in the County?
    The City of San Antonio boundary runs through Stonewall Ranch neighborhood putting some homes within the city limits while others are in unincorporated Bexar County. See the map below to determine whether a property is in the City or the County.
     
  • chevron_rightWhat's the procedure for requesting changes to the outside of my home or property?
    Homeowners will need to have approval for any major changes to the outside of the home or landscaping.
     
    1. Complete the application, ACC Improvement Request 
    2. Submit the form to Real Manage at STORANCH@ciramail.com
    3. Real Manage will review the application for completeness, then forward it to The Stonewall Ranch Architechrual Control Committee (ACC), which has 60 days to consider it. Keep in mind that all members of the ACC are volunteers from the neighborhood with busy schedules. When planning a project, allow sufficient time for full approval.
    4. The ACC will review each application to verify that it meets the standards set in the covenants and guidelines of the Stonewall Ranch Association.
     
    Carefully read the covenants and guidelines before starting any major project. Some, including decks and additions, will require local governing body permits and approval, as well. Permits needed will depend upon whether your property is within the City of San Antonio or in Bexar County. 
     
     
  • chevron_rightHow do I report a problem such as the gate not working, damaged signs, etc.?
    We are all the eyes and ears of our neighborhood. If you see a problem, do not assume that someone else has reported it. 
     
    Please report any of these or similar problems:
    --gates not working
    --damage or problems with the clubhouse or pool
    --damage to signage
    --graffiti
    --debris in waterways
    --any other damage or common property issues

    Contact Real Manage at 1-866-4-RealService (866-473-2573) to notify our property manager. You may also use the Contact Us tab to notify the HOA Board of Directors. 
  • chevron_rightHow do I report streetlight outages?
    Streetlights are important for the safety and security of the neighborhood. Residents who see a streetlight out should report the outage to RealManage ASAP. Per CPS, the light should be repaired in 0-5 business days. If it has not been repaired, follow up with RealManage. 
     
    NOTE: Do NOT use the CPS Streetlight Outage Reporting website. That system will take the report, but the repair will not be made because the HOA needs to order the work.
     
     
     
  • chevron_rightWho is responsible for sidewalk maintenance and repair?
    The HOA is responsible for maintaining sidewalks that abut HOA property only, such as those along the clubhouse and pool, along bridges, and so on.
     
    According to the HOA covenant, specifically Section 5.15, Homeowners are responsible for maintenance and repair of sidewalks adjacent to the Owner’s lot:
     
    “. . .Each Owner shall be responsible for the maintenance and repair of the sidewalk adjacent to such Owner’s Lot after construction, and shall maintain such portion of the sidewalk in a good condition of repair.” (end of paragraph) /editor_upload/File/HOA%20Documents/DCCR.pdf
     
    This is similar to regulations established by the City of San Antonio regarding sidewalks:
     
    If a Homeowner repairs a sidewalk to its original state, Board or ACC approval is not necessary. However, if there is a need for changes, then the work would need prior approval.
     
    We appreciate Homeowner concern for maintaining the quality and safety of our neighborhood, and hope this clarifies and questions.
  • chevron_rightHow do I get something in the neighborhood changed or improved?
    The members of the board and all committees are made up of your neighbors who care enough about their neighborhood to do something.  Without volunteers, not much gets done, and what does may not be what we would all like.  The success of any volunteer organization is the willingness for each member to volunteer some amount of resource, time, or skill. The quality of life in Stonewall Ranch is enhanced by your generosity in volunteering to serve on a committee or the board. We also have fun!  So volunteer and see the project through.  It is also a great way to meet, or get to know better, your neighbors.
     
    As of October 5, 2021, the HOA Board has an open position. If you are interested in serving on the Board, please use the Contact Us form to let the Board know of your interest. 
SAFETY AND SECURITY
UTILITIES
  • chevron_rightHow do I contact Waste Management?
    Stonewall Ranch is currently contracted with Waste Management for garbage services. For information about garbage, recycling, and other services, please refer to their website: 

    Waste Management
     
  • chevron_rightWhat is included in Bulk Trash Pickup?
    Below is the Waste Management flier for the October 2021 Bulk Trash Pickup. If you want to plan ahead for the Spring Bulk Trash Pickup, this is a good reference for what is and is not included. 
     
  • chevron_rightWhat do I need to know about water usage in San Antonio?
    Those new to the San Antonio area will want to familiarize themselves with water usage policies and restrictions. We live in a drought-prone region that requires frequent outdoor usage restrictions, and it is important to know if we are under Year-Round, Stage 1, 2, 3, or 4 restrictions. All residents, even those in Bexar County, have water and sewer service from SAWS (San Antonio Water System).
     
    Year-round watering restrictions allow landscape watering with an irrigation system or sprinkler any day of the week before 11 a.m. or after 7 p.m. At no time is irrigation system watering allowed between 11 a.m. and 7 p.m.
     
    Learn about the current watering status and other water information on the SAWS website. 

    San Antonio Water System (SAWS)