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Stonewall Ranch HOA
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Stonewall Ranch HOA Stonewall Ranch HOA
FAQ
 

 
  • A street sign on my block is missing/turned around/defaced. Whom do I contact?
    Contact First Service Residential (FSR) at (210) 829-7202 to notify our property manager.
     
     
     
  • How do I contact Waste Managment?
    Waste Managment of Texas Inc
    800 Gessner Ste 1100
    Houston TX  77024
     
    Remittance:
     
    Waste Managment of Texas Inc
    PO Box 79168
    Phoenix AZ  85062-9168
     
    Phone:  800-800-5804
     
    Pay on line at:  www.wm.com
    Pay by phone at:  866-964-2729
     
  • How do I contact First Service Residential (FSR) the assocation management service provider?
    First Service Residential
    Lisa Spalding
    Association Manager
    1600 N.E. Loop 410  Suite 202
    San Antonio TX  78209
     
    Office:  210-829-7202
    Toll Free:  1-866-232-4386
     
     
  • How do I contact or file a report with the police?
    Filing a police report is very important because he and the other SAFFE Officers will use that data to determine the areas of concentration for patrols. If there are enough reports, they will enter and patrol gated communities. For problems such as graffiti, filing a report on line through the SAPD website is most efficient. If people have someone peeping into windows or other suspicious activity, calling the SAPD non-emergency phone number 207-7273 would be most efficient.
     
    >
    > In the cases of graffiti; they suggested that pictures, digital if possible, are a good tool and can be emailed to them. The officers share information and can sometimes identify the person responsible by the graffiti. The SAFFE Officers name is Hank Quiroga. His e-mail address is:
    >
    > henry.quiroga@sanantonio.gov
    >
    > This, of course, relates to those that live in the city. For those that live in the county, contacting the sheriff's office at 335-6229 is most appropriate. In addition, the Sheriff Department's website has an e-mail for reporting graffiti and other gang related issues at:
    >
    > tburr@bexar.org tburr@bexar.org
     
  • How do I gain access to the pool?
    Stonewall Ranch uses a key fob system to secure and regulate access the swimming pool. The gate to the pool area is secured by a card reader lock  When the key fob is passed in front of the sensor, the gate will unlock.
     
    Homeowners who are in arrears in their assessments may have their key fob deactivated. Homeowners who misuse the recreational facilities may have their key fob deactivated as well. If a current pool form form is not signed and on file with the management company the fob will also be deactivated.  Please review the rules of the pool before using this neighborhood amenity.
     
    Contact First Service Residential (FSR) (210) 829-7202 if you need a key fob or have lost yours. Replacements are available for a nominal fee.
     
     
  • How do I rent the Stonewall Ranch clubhouse?
    The clubhouse is available for Stonewall Ranch HOA members to rent for personal events. The new rental agreement can be downloaded on the Pool & Clubhouse page. A deposit is required. Arrangements and payments are made through AMS.
     
     
     
    When the clubhouse is rented, the key will be provided to allow the homeowner access to the clubhouse during the agreed upon time. The homeowner is responsible for adhering to the terms of the rental contract which includes cleaning the clubhouse within the rental period.
     
     
    Failure to adhere to the terms of the contract may cause the forfeiture of some or all of the rental deposit.
     
     
  • I would like something in the neighborhood changed or improved
    The members of the board and all committees are made up of your neighbors who care enough about their neighborhood to do something.  Without volunteers not much gets done and what does may not be what we would all like.  The success of any volunteer organization is the willingness for each member to volunteer some amount of resource, time or skill. The quality of life in Stonewall Ranch is enhanced by your generosity in volunteering to serve on a committee or the board. We also have fun!  So volunteer and see the project through.  It is also a great way to meet, or get to know better, your neighbors.
     
     
  • I would like to make some changes to the outside of my house and/or landscaping. Whats the procedure?
    You will need to apply for and get approval of any major changes to the outside of your home or landscaping. An application can be downloaded here and then sent to First Service Residential (FSR). FSR checks that the application is complete and then sends it to The Stonewall Ranch Architectural Control Committee (ACC), which has 60 days to consider it. The committee checks each application to verify that it meets the standards set in the covenants and guidelines of the Stonewall Ranch Association.
     
    Carefully read the covenants and guidelines before starting any major project. Some, including decks and additions, will require local governing body permits and approval, as well.
     
  • My neighbors dog(s) bark all night. Ive talked to my neighbor but nothing changed. Whom do I call now?
    The HOA does not enforce city or county noise ordinances or animal control problems. If you live within the city limits, barking dogs can be reported to the San Antonio Police Department. If you home falls outside the city limits, you must contact the Bexar County Sherriff’s office to address the issue.
     
     
    More information regarding the City of San Antonio noise ordinance can be found here:
    http://www.nonoise.org/lawlib/cities/sananton.htm
     
     
  • Who can register on the website?
    The website is owned by the members of the Stonewall Ranch Home Owners Association (HOA). A member is the owner or joint owners of the home. Several pages are available to the general public. There are a few for member use only. To access the member pages you must be a member of the HOA. For a non member resident to access HOA facilities including the pool and clubhouse, a letter from the member must be on file with the management company identifying the current resident.